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COOKIES & PRIVACY

1. Cookies

Cookies are small text files stored on your device when you visit certain websites.

We use cookies to:

  • Identify your device and improve your browsing experience

  • Track shopping cart contents

  • Remember your progress during the checkout process

  • Maintain secure login sessions

You may disable cookies through your browser settings. However, doing so may affect the proper functioning of our website.

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They allow us to:

  • Remember items in your shopping basket

  • Remember your progress during checkout

  • Maintain secure login sessions (login is required to complete an order)

Functional Cookies

These cookies are not strictly necessary but enhance your user experience. They allow us to:

  • Provide Live Chat support (where available)

  • Analyse website traffic and user behaviour via tools such as Google Analytics (anonymously)

Targeting Cookies

These cookies may:

  • Enable sharing of pages via social media platforms (e.g. Facebook, where available)

  • Enable content sharing through third-party services such as AddThis (where available)

2. What Do We Do With Your Information?

When you purchase something from our store, we collect personal information such as your name, address, and email address as part of the buying and selling process.

When you browse our website, we automatically receive your computer’s IP address to help us understand information about your browser and operating system.

Email Marketing

With your explicit consent, we may send you emails about our store, new products, and other updates. You may unsubscribe at any time.

3. Consent

How Do We Obtain Your Consent?

When you provide personal information to complete a transaction, verify payment details, place an order, arrange delivery, or return a purchase, we imply your consent to collect and use that information for that specific purpose only.

If we request your personal information for a secondary purpose (such as marketing), we will ask for your explicit consent or provide you with the opportunity to opt out.

How Do You Withdraw Your Consent?

If you change your mind after opting in, you may withdraw your consent at any time by contacting us at:

📧 info@pennata.it

or by mail at:

Pennata
Office Gold
Building 3, Chiswick Park
566 Chiswick High Road
London, W4 5YA
United Kingdom

4. Disclosure

We may disclose your personal information if required to do so by law or if you violate our Terms of Service.

5. Payment Information

If you choose a direct payment gateway to complete your purchase, your payment information is processed securely.

Payment data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

We do not store full credit card details. Payment gateways comply with PCI-DSS standards as managed by the PCI Security Standards Council, an organisation founded by Visa, Mastercard, American Express, and Discover.

6. Third-Party Services

In general, third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

Certain providers, such as payment processors, have their own privacy policies regarding the information we are required to share for purchase-related transactions. We recommend reviewing their privacy policies to understand how your information is handled.

Please note that some third-party providers may operate in jurisdictions different from your own. If you proceed with a transaction involving such providers, your information may be subject to the laws of the jurisdiction where those providers operate.

Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our Terms of Service no longer apply.

7. Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.

8. Security

We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.

Where applicable, sensitive information is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption.

While no method of transmission over the Internet or electronic storage is completely secure, we comply with PCI-DSS requirements and implement additional widely accepted security standards.

9. Age of Consent

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given consent for any minor dependents to use this website.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon publication on our website.

If we make material changes, we will notify users via the website so you are aware of:

  • What information we collect

  • How we use it

  • Under what circumstances we may disclose it

If Pennata is acquired or merged with another company, your information may be transferred to the new owners to ensure continuity of service.

11. Questions & Contact Information

If you would like to:

  • Access, correct, amend, or delete any personal information we hold about you

  • Register a complaint

  • Request further information

Please contact our Privacy Compliance Officer at:

📧 info@pennata.it

or by mail at:

Privacy Compliance Officer
Pennata
Office Gold
Building 3, Chiswick Park
566 Chiswick High Road
London, W4 5YA
United Kingdom